The doctors take house calls 24 hours a day, 7 days a week. If you call during clinic hours, you will speak to a staff member and they will organize a house call for you. If you call after 6pm, you will talk directly to a doctor. Please save routine questions (mild illness, appointments, prescription refills) for the morning.

To help provide timely service to our patients, we prefer to schedule all visits in advance. If you arrive later than 15 minutes for your appointment, we will try to work you back into the schedule, or perhaps offer an appointment to you with another doctor. Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment.

For a new registration kindly arrive 10 min prior to appointment time. Please provide us with a valid identification document (UAE driving license, passport etc) to enter you into the DHCC medical records system. We also request you to provide us with vaccinations records, previous medical reports and record of current medication.

Occasionally, despite our best efforts, we may run late. We will keep you informed so that you have the option of rescheduling your appointment or seeing another doctor, if available.

We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.

Two or more children: If you would like us to see more than one child, please schedule both of them when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait while the provider sees a scheduled patient who may be waiting.

Patients who "walk in" with a non-emergency condition will be fit into the existing schedule as best as possible, or they will be asked to return later in the day when the schedule allows.

If an emergency should arise, please call 999. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, burns, mild fractures, sprains), please call our office first for instructions.

To keep your child healthy, it is important to bring them in for regular check-ups. We recommend that you call early in advance so you may choose the date that best fits your needs. The list below is our recommended schedule for ‘Well Child Visits’:

2 weeks, 1 month, 2 months, 4 months, 6 months, 12 months, 18 months, 2 years, 3 years, 4 years, 5 years, 6 years, 7 years, 8 years, 9 years, 10 years, 11 years, 12 years, 15 years.